Terms of Service

(Last updated: April 2026)

1. Introduction

Welcome to shop.andrea-smoothlife.com (the “Website”), operated by Kaysa Limited (“we”, “us”, or “our”). These Terms and Conditions (“T&C”) govern your use of our Website and the purchase of tickets, workshops, and merchandise (collectively, “Products”). By using our Website or purchasing Products, you agree to these T&C.

2. Products and Pricing

  • Tickets and Workshops: Prices are as listed on the Website. All sales are final unless otherwise stated.
  • Merchandise: Prices include VAT (if applicable) and are subject to change without notice.
  • We reserve the right to correct pricing errors.

3. Ordering and Payment

  • Payment: All payments must be made in GBP via the payment methods listed on the Website.
  • Order Confirmation: You will receive an email confirmation for all purchases. Please check your details carefully.
  • Age Restrictions: You must be at least 18 years old to purchase Products.

4. Tickets and Workshops

  • Non-Refundable: Tickets and workshop bookings are non-refundable unless the event is cancelled by us.
  • Transfers: Tickets may be transferred to another person with prior written consent from us.
  • Cancellation by Us: If we cancel an event, you will receive a full refund or the option to transfer to another event.

5. Merchandise

  • Shipping: Delivery times and costs are as stated on the Website. We are not responsible for delays caused by third-party couriers.
  • Returns: Merchandise may be returned within 14 days of receipt, unused and in original packaging. Return shipping costs are your responsibility.
  • Faulty Items: If merchandise is faulty, contact us within 14 days for a replacement or refund.

6. Intellectual Property

  • All content on this Website, including text, images, and logos, is owned by Andrea Smoothlife and is protected by UK and international copyright laws.
  • You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or Products.
  • Our total liability for any claim shall not exceed the amount paid by you for the relevant Product.

8. Dispute Resolution

9. Governing Law

  • These T&C are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

  • We may update these T&C at any time. Continued use of the Website constitutes acceptance of the updated terms.

11. Contact Us

For questions about these T&C, please contact us at:
Email: shop(at)andrea-smoothlife(dot)com